Provided comprehensive front desk services, handling check-ins, check-outs, and guest inquiries to maintain high satisfaction levels.

Resolved guest issues promptly and efficiently, enhancing overall guest experience and fostering positive reviews.

Coordinated with housekeeping and maintenance teams to ensure timely room readiness and optimal facility upkeep.

Processed payments and managed reservations accurately, contributing to efficient financial operations.

Supervised daily operations and a team of staff, ensuring adherence to service standards and operational efficiency.

Monitored staff performance and provided training, leading to improved service quality and team productivity.

Implemented sales and marketing strategies that contributed to increased guest bookings and revenue growth.

Managed guest relations and addressed concerns, ensuring a positive experience for all patrons.

Supervised daily production activities for the bakery and restaurant, maintaining high standards of product quality and output.

Developed and executed marketing strategies to promote products, contributing to increased customer engagement and sales.

Managed efficient distribution channels for bakery and restaurant products, ensuring timely delivery to customers.

Led and trained a team of production and service staff, fostering a collaborative environment focused on operational excellence.

Taught Government and Civic Education to senior and junior secondary students, achieving strong student comprehension and participation.

Developed and implemented lesson plans that aligned with curriculum standards, enhancing learning outcomes.

Assessed student progress through various methods, providing constructive feedback to support academic development.

Fostered a positive and interactive classroom environment, encouraging student engagement in complex social and political topics.

Instructed students in Government and Civic Education, designing engaging content that improved student understanding of key concepts.

Managed classroom activities and student behavior, creating a conducive learning environment.

Prepared students for examinations, contributing to their academic success in relevant subjects.

Collaborated with fellow educators to share best practices and enhance teaching methodologies.

Delivered comprehensive lessons in Government, Civic Education, and Security Studies to junior secondary students as part of NYSC.

Developed curriculum-aligned teaching materials to facilitate effective learning and student engagement.

Mentored students, providing academic support and guidance that contributed to their personal and educational growth.

Actively participated in school community initiatives, contributing to the overall development of students and the institution.

Supervised front office operations, managing a team of receptionists to ensure seamless guest check-in/out and service delivery.

Promoted to Front Office Supervisor after demonstrating consistent excellence across Security, Housekeeping, and Bar/Restaurant departments.

Managed guest inquiries, resolved complex issues, and maintained high standards of customer satisfaction.

Implemented efficient front desk procedures, contributing to improved operational flow and reduced wait times.

Trained new staff members on hotel policies and customer service best practices, ensuring consistent service quality.

Managed warehouse inventory for beverage products, ensuring accurate stock levels and efficient storage.

Processed sales orders and coordinated product delivery using the company's proprietary Android sales application (T.O.R.).

Maintained precise records of stock movement and sales transactions, contributing to operational transparency.

Collaborated with distribution teams to optimize delivery logistics, enhancing customer service and timely product availability.

Oversaw daily lounge activities, ensuring a seamless and enjoyable experience for guests.

Managed and trained lounge staff, improving service quality and operational efficiency.

Handled customer inquiries and resolved complaints, maintaining high levels of guest satisfaction.

Monitored inventory and ensured proper stock levels for lounge products, minimizing waste and optimizing availability.